I’m a technical training and GIS professional with 10+ years of experience in training, instructional design, and spatial analysis. Currently, as Lead Technical Training Specialist at Kaseware, I develop and deliver programs that help users adopt complex case management technologies. Previously, I was a Senior Instructor at Esri, delivering virtual and in-person ArcGIS training and collaborating with product teams. I also worked as a GIS Analyst at Earth Economics and served as a Loadmaster in the U.S. Air Force. I hold an MS in Geospatial Technology and a BA in Sustainable Urban Development, and I’m passionate about blending technical expertise with instructional design to transform learning experiences.
Designed and delivered comprehensive training programs for Kaseware software, ensuring effective knowledge transfer and high user proficiency across various levels. Created tailored training modules, including hands-on labs, e-learning courses, and interactive workshops. Provided expert guidance and support to trainees, leveraging deep understanding of Kaseware's functionalities to enhance learning experiences and resolve complex issues. Led end-to-end training programs from needs assessment to post-training evaluation.
Delivered Esri software courses to diverse clients, empowering learners to maximize geospatial applications and data analysis. Collaborated with product and curriculum teams and adapted training to evolving GIS technologies. Maintained high student retention and received consistently positive feedback.
Analyzed spatial data, designed digital maps, developed mapping applications, and produced report-quality maps for printed and online materials. Consulted with clients to determine project needs and deliver high-quality, project-specific solutions.
Performed loadmaster air crew functions, ensured safety of passengers and troops, and supervised all loadmaster activities and related functions.
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